Frequently asked questions
Where is my progress stored?
Retraceable gameplay, achievements, and Kids tracing progress are stored locally on your device. Uninstalling the app or clearing its app data may remove that local progress.
Why am I seeing ads?
Banner advertising may appear on eligible standard non-gameplay areas. The dedicated Kids tracing section is ad-free. If you have purchased Remove Ads, use the restore guidance below if your purchase is not being recognised.
How do I restore Remove Ads?
Make sure you are signed in to the same Google Play or Apple account that made the original purchase, then use Retraceable's Restore Purchases option where available. The platform store verifies the purchase; you should not need to buy it again.
The app is not behaving correctly. What should I try?
Check that you are running the latest available Retraceable version and the latest stable operating-system update supported by your device. Close and reopen the app, then restart the device if the issue continues. If you contact support, include the app version shown in Retraceable.
Privacy
Read the official Retraceable Privacy Policy for information about local progress, advertising, Kids mode, purchases, and data handling.
App information
Package / bundle ID: com.plazr.retraceable